Overview:


This brief article will teach users what the lights on the ONT are. It will also guide users on how to fix or approach the situation depending on what it wrong. Before continuing please read this article on the terminology used by IT people. Without this device working you will not have internet connectivity. Please verify that the ONT you have matches one of the ones pictured.


Lets get started:


1. I-010G-S

This is the first ONT that we will go over. It is very small and has a footprint a bit smaller than a credit card. Below you will find a few pictures diagramming this specific ONT.


I-010G-S Top side


EQPT: The first light on the ONT pictured above is the equipment light. This light tells you that the ONT is okay and healthy. If the light is green and solid, everything is fine.


PON: The second light on the ONT pictured above is the Passive Optical Network light. This light tells you whether or not your ONT is actually receiving the light from the fiber network. As soon as you have our service this light should always be green. If at any point it is not green and solid, check all connections to the ONT; fiber, power, and ethernet. If all the cables are connected properly and the problem persists, please open a support ticket here!


MGNT:  The third light on the ONT pictured above is the management light. This light should also always be green and solid. If it is not, it should not impact your service, however it will need to be addressed.


LAN: The fourth light on the ONT pictured above is the Local Area Network light. This light will not always be solid green, in fact it should be an erratic blinking green! This is normal as this is the data flowing through the ONT.


ALM: Finally the last light on the ONT pictured above is the alarm light. This light should normally be off. If this light is red, give us a call or open a support ticket here!


Pictures below are included for reference. They illustrate the ports that are on each side of this ONT.



2. G-010G-A

This is the second ONT we will be going over. It is only a little larger than the first and has a footprint about the size of 2 decks of cards.



POWER: The first light on the ONT pictured above is the power light. This light tells us whether the ONT is on or not. 


PON: The second light on the ONT pictured above is the Passive Optical Network light. This light tells you whether or not your ONT is actually receiving the light from the fiber network. As soon as you have our service this light should always be green. If at any point it is not green and solid, check all connections to the ONT; fiber, power, and ethernet. If all the cables are connected properly and the problem persists, please open a support ticket here!


ALARM: The next light on the ONT pictured above is the alarm light. This light should normally be off. If this light is red and you have no service, give us a call or open a support ticket here!


DATA: The last light on the ONT pictured above is the Local Area Network light. This light will not always be solid green or yellow, in fact it should be an erratic blinking green/yellow! This is normal as this is the data flowing through the ONT.


Pictures below are included for reference. They illustrate the ports that are the left side of this ONT.


3. 8215

This is the third ONT we will be going over. It is quite a bit larger than the first or second ONTs and has a footprint about the same size as a home router.



PWR: The first light on the ONT pictured above is the power light. This light tells us whether the ONT is on or not.


LAN1: The third light on the ONT pictured above, acts the same way as the LAN and data port on the other two ONTs. This should be an erratic blinking green light.


LOS: The ninth light on the ONT pictured above, is the Loss of Signal light. If this light is active, you will not have service. All this light tells us is if the signal is coming through the fiber.


PON: The last light on the ONT pictured above is the Passive Optical Network light. As soon as you have our service this light should always be green. If at any point it is not green and solid, check all connections to the ONT; fiber, power, and ethernet. If all the cables are connected properly and the problem persists, please open a support ticket here!


Pictures below are included for reference. They illustrate the ports that are the left side of this ONT.