FAQ

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Is Greenlight a new company?
Greenlight Networks was founded in 2011. Initially, we provided ultra high-speed Internet service to apartments. In June 2012, we received approvals fro...
Wed, 25 Mar, 2015 at 3:11 PM
How fast is Greenlight’s Internet service?
Our network will deliver Internet speeds of up to 1 Gigabit (or 1,000 Megabits) per second. That’s more than 100 times faster than what most Americans h...
Wed, 25 Mar, 2015 at 3:11 PM
How do I get Greenlight?
 "How can I get fiber in my neighborhood?" That's a question we get several times a day. We borrowed Google Fiber's playbook to help u...
Wed, 25 Mar, 2015 at 3:11 PM
What is a Greenlight District?
That's what we call neighborhoods that have our fiber-optic Internet service.
Wed, 25 Mar, 2015 at 3:12 PM
How do you determine where the next Greenlight District will be?
Our fiber construction schedule is largely based on customer sign-ups. Once we see a concentration of sign-ups in an area, we'll go out and enginee...
Wed, 25 Mar, 2015 at 3:12 PM
How can I help make my neighborhood a Greenlight District?
The best way is to get your neighbors to sign-up for our service. Feel free to download and email our brochure to your neighbors. You can also send an email...
Wed, 25 Mar, 2015 at 3:12 PM
What areas of the community have received the service? Which areas are next?
We expect to deploy across all parts of the Greater Rochester Area. Of course, customer demand will determine how we prioritize network construction. ...
Wed, 25 Mar, 2015 at 3:12 PM
Will Greenlight provide an Internet connection that’s faster than what I’m used to?
Yes. A lot faster! Most Internet connections from the cable company allow for download speeds of 10Mbps or less. The phone company’s Internet service is...
Wed, 25 Mar, 2015 at 3:11 PM
Will there be a contract?
For residential service, contracts are not required.
Wed, 25 Mar, 2015 at 3:21 PM
Do I need a landline to have Greenlight?
No phone line is required. That’s a good thing, because many of our customers are only using their cell phones now!  
Wed, 25 Mar, 2015 at 3:14 PM